Collecting Payments

ScanPay is the simplest way to collect all types of digital payments.

Once you collect a payment, we instantly transfer the funds directly into your ScanPay banking account.
Within 2 seconds.

Plus, when you spend this money through your ScanPay Visa® debit card, you earn 1% cashback as well.

ScanPay is a financial technology company, and not a bank.

Banking services are provided by Blue Ridge Bank N.A; Member FDIC. ScanPay banking accounts are FDIC insured up to $250,000 per depositor through Blue Ridge Bank N.A.

ScanPay Visa® Debit Card is issued by Blue Ridge Bank N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.

There are so many reasons to start using ScanPay.

1. You do not have to purchase and carry a POS / card reader - Use your existing smartphone to accept all forms of digital payments.

2. Your customers get to pay through their preferred payment medium, right from the safety of their own smartphone.

3. Once you collect a payment, we instantly transfer the funds directly into your ScanPay banking account. Within 2 seconds. Now, there is no need to wait or follow-up for your hard-earned money.

4. Earn 1% cashback every time you use your ScanPay Visa® debit card to shop, travel or dine.

5. We are powered by Stripe, and can assure you of 100% secure payments.

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Currently, ScanPay works only in the US. We will inform you when we launch in other countries.

Keeping your money safe and data secure is top priority for us.

1. We are powered by Stripe that helps millions of businesses to accept payments.

2. Your ScanPay banking account is insured up to $250,000 through our banking partner, Blue Ridge Bank N.A.; Member FDIC.

3. Purchases through your ScanPay debit card are protected by VISA’s Zero Liability Policy. What this means is - You will never be responsible for charges that you didn’t authorise.

4. We have built-in bank-level security and data encryption to keep your personal info and account safe.
Rest assured, world-class security is engineered in ScanPay software from the ground up.

We take it seriously. Please refer to our privacy policy for full details.

Here is the link - https://goscanpay.com/privacy-policy

ScanPay is available on all platforms.

On mobile, Apple smartphones running iOS 12 and above, and Android devices running version 5 and above are supported.

On desktop or tablet, you can access your ScanPay account at https://web.scanpay.tech

No. You do not have to purchase any additional device to use ScanPay. You will be able to collect payments through your existing smartphone.

No. There is no long-term contract or subscription involved. You can stop using ScanPay whenever you wish to. No penalty, no obligation whatsoever.

ScanPay is the simplest way to accept payments for service professionals and small businesses on the go.

You need to have an active US (+1) mobile number and go through a few basic checks to prove that you have a legit business. Afterall, safety of your funds is top priority for us.

ScanPay follows a simple, transparent pricing structure. You have to pay 2.5% per transaction. That's it!

There is no setup fees, subscription fees or any hidden fees.

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Please send a request to support@goscanpay.com and Once we receive and confirm your verifiable consumer request, we will delete/deactivate and retain data for regulatory compliance. For more details please see https://www.goscanpay.com/privacy-policy

Getting started is quick and easy.

1. Download the ScanPay mobile app from App Store or Google Play.

2. Enter your mobile number, and verify it with OTP.

3. Go through a few basic checks to prove that you have a legit business.

Bingo! Sign-up is complete, and you are now ready to accept payments.

No. As of now, you can register and signup for ScanPay through your mobile number only.

However, after signing up, you can set a password in the ‘Help’ section of your mobile app. After you do that, you can sign-in by entering your password as well.

We have partnered with the the most reliable SMS and verification code provider in the US. Ideally, you should receive a code within seconds.

However, in the rare case that you do not receive a text message, you can do two things -

1. Wait for 60sec and the ‘Resend OTP’ link will get activated. Click on the link and we will send you another text message with the verification code.

2. If you are still not receiving the OTP, chances are that you are in a low-network area at that point or there is some issue with your mobile network.

We would have to request you to either try logging in a different place or wait for some time in that case.

Please don’t lose heart!

While most of the professions have been listed, there is an odd-chance that a profession may have been missed out.

You can select the ‘Other’ option in the drop-down list and continue the application.

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Absolutely. We would love to have you onboard.

After entering your mobile number and completing your OTP verification, a set of basic questions will be asked as part of the verification process.

One of the questions would be - ‘What’s your company structure?’.

If you don’t have a legal business structure, select ‘sole proprietorship’ and continue the application.

1. Your ScanPay account is FDIC-insured and a protected bank account. The government requires every bank to verify a customer’s identity before opening an account. We don’t perform a credit check, but we use your SSN to verify your identity.

2. We take your security seriously. Your personal information is always encrypted as soon as you enter it in our app. It is only used for verification purposes as required by law and not shared or sold to any third parties.

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Having an active online presence lends credibility to your business. It helps establish your identity and speeds up the process of verification.

You can share a link of your business website, presence on yellow pages/yelp or verified page on Instagram/Facebook.

However, don’t lose heart if you don’t have one. We will check your other submissions and then approve your application if all information is found appropriate.

We know it can be frustrating at times. But believe us, we are doing it for your safety only.

KYC fraud is one of the biggest issues being faced by our financial system today. We want to make sure that no person can use a stolen ID card to apply for a ScanPay account.

We want to know the address where we can send your ScanPay Visa debit card.

You may chose to give your business address or any other address that you consider appropriate.

Sometimes we’ll need to do another quick review to confirm information, such as your address if you’ve recently moved.

But don’t worry, we’ll have someone reviewing your information and your application should move forward in 1-2 business days.

Never!

We don’t do a credit check. We just need to verify your identity to open your ScanPay account.

If there’s a problem with a transaction or payout, feel free to reach out to us at support@goscanpay.com

You are excited to start using ScanPay, and so are we to have you!

We take pride in our speed of evaluating applications. However, as a security-first financial technology company, we take utmost care in screening applications for fraud.

Once you submit your application, you will receive our reply within 24 working hours.

ScanPay is a financial technology company, and not a bank.

Banking services are provided by Blue Ridge Bank N.A; Member FDIC. ScanPay banking accounts are FDIC insured up to $250,000 per depositor through Blue Ridge Bank N.A.

ScanPay Visa® Debit Card is issued by Blue Ridge Bank N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.

Absolutely nothing.

Zero is our magic number. With ScanPay, you get a free business checking account. What this means is -

Zero ATM fees, Zero transfer fees, Zero monthly fee and Zero minimum balance fees.

We have your back.

Your deposits are insured up to $250,000 with our partner, Blue Ridge Bank, N.A.; Member FDIC.

As a ScanPay checking account holder, you will get one virtual debit card and one physical debit card.

You will earn a flat 1% Cashback on all debit card transactions done in-store or on ecommerce websites.*

You will not earn Cashback Rewards on cash advances, portion of purchases paid with rewards, balance transfers, illegal transactions. No Cashback on ATM transactions - cash withdrawals or cash deposits.

For more information about cashbacks, please go through our cashback policy - https://goscanpay.com/Policies/Card-Cashback-Policy.

When you do a card transaction, it takes some time for the money to be debited from your ScanPay banking account. This usually happens because of the delay in settlement request by the merchant where you did the card transaction.

You will receive the cashback after your ScanPay banking account has been successfully debited.

For more information about cashbacks, please go through our cashback policy - https://goscanpay.com/Policies/Card-Cashback-Policy.

You will receive the virtual debit card immediately after your ScanPay banking account is successfully created.

It is very easy.

1. Open your ScanPay app and follow these steps -

2. Click on the Banking symbol at the bottom right of the app

3. Tap on ‘Account’

You will see all details related to your ScanPay banking account

You can also copy your account number by simply clicking on the eye button.

We’ll tell you how. Simply open your ScanPay app and follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Cards’

3. You will see a blue colored debit card. Click on ‘View details’.

4. For security purposes, you need to verify your mobile number via code to access card information.

5. Enter the code, and you’ll see your virtual debit card information

We’ll tell you how. Simply open your ScanPay app and follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Cards’

3. You will see a black colored debit card. Click on ‘View details’.

4. For security purposes, you need to verify your mobile number via code to access card information.

5. Enter the code, and you’ll see your physical debit card information

It is very easy.

You can activate your physical debit card on your ScanPay app.

Open your ScanPay app and follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on Cards

3. You will see a black colored debit card. Click on ‘Manage card’.

4. Tap on ‘Activate card’

ScanPay Banking does not offer credit in any form - whether it is credit cards, line of credit, loan or other forms of credit.

Simply open your ScanPay app and follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Account’

3. Click on ‘Statement’. You can download the monthly statement that you want

It takes a few clicks to transfer money to someone else’s bank account.

1. Open your ScanPay app and follow these steps -

2. Click on the Banking symbol at the bottom right of the app

3. Tap on ‘Transfer’

Enter the recipient’s account details and initiate the transfer

You can get money into ScanPay account when you accept payments using ScanPay payment solutions - either through QR or sending Invoice. This method attracts transaction processing fee.

You can also get money by sending ACH/Wire to your ScanPay routing & account number.

There is no limit on receiving funds into ScanPay banking account.

Daily and Monthly limits are applicable. The limits vary depending on the account and you can see your limits in the APP.

Simply open your ScanPay app and follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Account’

3. Click on ‘View ACH Limits’

Daily and Monthly limits are applicable. The limits vary depending on the account and you can see your limits in the APP.

To know your card limit, open your ScanPay app and follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Cards’

3. On the top right hand side of the relevant debit card, click on ‘manage card’. You can view your card limit by tapping on the ‘View Limit’ section.

You can freeze your ScanPay debit card on your own.

Simply open your ScanPay app and follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Cards’

3. On the top right hand side of the relevant debit card, click on ‘manage card’.

4. Click on ‘Freeze card’

5. Complete the OTP verification process and your account would be successfully frozen.

Please note that closure is permanent. Once closed, you will not be able to reactivate the card.

If you just want to close he account on a temporary basis, you can go back and select the option ‘Freeze card’. But if you still want to close the account, follow these steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Cards’

3. On the top right hand side of the relevant debit card, click on ‘manage card’.

4. Click on ‘Close card’

5. Select the reason for closure.

6. Complete the OTP verification process and your account would be successfully closed.

Follow these easy steps -

1. Click on the Banking symbol at the bottom right of the app

2. Tap on ‘Cards’

3. On the top right hand side of the relevant debit card, click on ‘manage card’.

4. Click on ‘Change PIN’

5. Enter your current PIN and enter the new PIN in the relevant space provided in the app.

6. Complete the OTP verification process and your new PIN will setup.

If you notice any unusual activity or charges you don’t recognize, contact our support team at support@goscanpay.com immediately. One of our team members will work with you to confirm your activity.

1. In the meantime, you can turn off transactions in the app to block any future transactions with your physical ScanPay debit card.

2. If our support team does find that fraud has occurred, we will block the card and you can request for a new one to be sent. Any unauthorised transactions that weren’t already declined will be disputed so you won’t have to pay for something you didn’t purchase.

No worries, we can help navigate through some options. If you’re able to communicate with the merchant directly and have them investigate as to why you were charged incorrectly, then that would be our best recommendation.

More times than not, they can identify the discrepancy and correct the amount charged for you.

However, sometimes it isn’t as easy, which is why we’re here to help. You can reach out to our support team at support@goscanpay.com to file a claim to investigate the incorrect charge amount.

You need not worry at all. You will be charged $20 only.

Let us explain – When you use a credit or debit card to purchase gas, there is an authorization hold placed on the card. Gas stations and card issuers place holds to ensure full payment for the gas purchase because they do not know at the beginning of the transaction how much gas will be purchased. In your case, the $50 hold will remain until the transaction clears, which can take 48-72 hours.

Ultimately, you will be charged $20 only.

1. Absolutely. Your ScanPay account is insured up to $250,000 through our banking partner, Blue Ridge Bank N.A.; Member FDIC.

2. Every purchase you make with your ScanPay debit card is also protected by VISA’s Zero Liability Policy, which means you’ll never be responsible for charges you didn’t authorise. We’ve also built in world-class security and data encryption to keep your personal info and account safe.

There could be two reasons why you are seeing “Insufficient funds” on your debit card transaction -

1. The balance available in your account is lower than the transaction amount

2. The transaction amount is higher than card limit - please check the card limits in the banking section of your ScanPay mobile app

Oh yes! You can add your ScanPay debit card to Google Pay and Apple Pay, and spend at your favorite shopping destinations.

If you are stuck with something, feel free to reach out to us at support@goscanpay.com

Why am I seeing this message?

We are removing the requirement to maintain a ScanPay banking account to get payouts. With this change, you can connect your existing bank account (we support all major US banks) and start receiving your payouts there.
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Why is this happening?

At ScanPay, our mission has always been to provide home service businesses with a high-quality payment experience that offers more choices for payment collection and a seamless experience for payouts.

In the last few months, we have been experimenting with letting customers get their payouts directly into their business bank accounts instead of using a ScanPay banking account. Not only did this simplify their accounting, but it allowed us to upgrade their payment security and payout experience. Based on the incredible feedback from everyone, we have decided to open this up to all our customers and discontinue our business banking program.
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Ok, do I have to do anything?

You just have to connect to another bank account; please follow the steps to confirm your details and link your bank account.
1. Log in to your ScanPay account.
2. Click on the banner on the homepage
3. Follow the prompts to confirm your details and add another bank account.
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What about my existing ScanPay banking account?

Your ScanPay banking account and your debit cards will be closed on May 27th, 2024.
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What if I have a balance in my ScanPay banking account?

We encourage you to transfer funds out to an external bank account before May 27th, 2024. When your account closes, any outstanding balance will be sent via paper check to your mailing address that we have on file.
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Can I opt just to keep my ScanPay banking account?

We’re afraid not. By May 2024, all open banking accounts will be automatically closed.
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Does this affect how I collect payments?

Not at all. You can continue collecting payments as you do today. Once you connect another bank account, your payouts will move to a daily cadence (instead of a separate payout for every transaction).
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What do you mean by daily payouts?

All the transactions in your account—such as payments, fees, and refunds—will now be collated during the day and sent as a single payout to your bank account.
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Ok, when will I receive my payouts?

Every payout will be sent securely to your bank account as a standard ACH. An ACH typically takes 2-3 days to reach your bank account.
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Can I opt out of daily payouts?

We’re afraid not. By May 2024, all our partners will start receiving payouts only in daily batches.

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Yes, you can now access the web version of the app on your desktop or tablet through web.scanpay.tech.

However, please note that some features may not be available on the online version yet, but they will be coming in the future.

Currently, you can only access web.scanpay.tech as a desktop or tablet website. For the full experience, please download the ScanPay mobile app on your iOS or Android phone.

No, you can simply access the web version of the app through your web browser on your desktop or tablet by visiting web.scanpay.tech.

The functionality is similar, but some features may not be available on the web version yet, but they will be coming in the future, and the layout and interface may be optimized for larger screens on desktops and tablets.

Yes, the mobile app is still available for use and may have more features available.

No, there are no additional fees for using the web version of the app.

Not all features may be available on the web version yet, but they will be coming in the future.

We recommend checking our website or app for updates on feature availability.

No. Currently, new users can only use the mobile app to sign up.

Yes, you can be logged into both the mobile app and web app at the same time using the same account.

Collecting a payment with ScanPay is simple and easy, whether you're using the mobile app or the online version.

With the ScanPay mobile app:

1.  Open the ScanPay mobile app

2.  Start a new payment by selecting the "New Payment" option on the Collect tab and entering the amount. You can also create an invoice by going to the "Generate Invoice" tab and filling in the details.

3.  You can collect payment either with "Tap to Pay" or by generating a QR code. With invoices, you can also share a link via text or email.

4.  For Tap to Pay, the customer simply taps their contactless-enabled card on your phone. The transaction is complete, and both you and your customer will receive a notification to confirm the payment.

5.  For QR code payments, your customer scans the QR code using their mobile camera, and a payment checkout page will open. They complete the payment, and both you and your customer will receive a notification to confirm the transaction is complete.

With the ScanPay web version:

1.  Go to web.scanpay.tech on your desktop or tablet.

2.  Click on "Create Invoice" to start a new invoice.

3.  Enter the invoice details and click "Create and Share" to share your invoice with the customer. You can choose from a number of ways to share the link, such as generating a QR code or sending a link via text or email.

4.  Your customer scans the QR code using their mobile camera or clicks on the link provided, and a payment checkout page will open.

5.  They select their preferred payment option and complete the payment.

6.  Both you and your customer will receive a notification to confirm the transaction is complete.

No. Your customers do not have to download any mobile app. They can make an in-person payment even without providing their mobile number or email id.

No. Your customer does not have to share any personal information with you to complete the payment.

Only if your customer wants a payment invoice/receipt, then his mobile number or email id is required.

Your customers can scan the QR code through their mobile's camera, or through any QR scanning app.

Customers complete a payment from the safety of their own smartphone. After scanning the QR code, a payment checkout page opens in your customer's mobile. They then enter the relevant card details and complete the payment.

Please note that ScanPay does not have access to your customer's card details.

You will be able to offer Apple Pay, Google Pay, Bank Transfer (ACH), PayPal, and all major credit and debit cards bearing a Visa, MasterCard, American Express, or Diners Club logo.

We continue to add more payment options all the time.

No. You have to sign up only for ScanPay. That's it!

Yes, you will soon be able to customize the payment options in your merchant app. We will let you know when this feature goes live.

As you read this text, we are building this feature.

You will soon get the best payments app experience for your entire team.

A dispute (or a chargeback) occurs when a customer questions or challenges a transaction with their bank or payment provider. The bank creates a formal dispute with ScanPay and reclaims the payment amount, pending investigation and resolution.

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You can view all of your disputes by going to Disputes. On the mobile app, you can find it by opening the team menu on the top left of your home screen. On the web, you can find Disputes under the “Receipts” section. We’ll also send you notifications through email and mobile whenever a new dispute comes up.

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You can respond to a dispute on the app or web version. You will be prompted to provide evidence to support your response. The evidence may include any relevant documentation, such as invoices, receipts, or shipping information. You should carefully review the dispute reason and provide evidence to address the customer's concerns. If you does not respond within the given timeframe, the payment will be reversed, and the funds will be returned to the customer.

For more information, check out How to respond to a dispute?

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The evidence required will depend on the nature of the dispute. You should provide any relevant documentation that supports your case. For example, if the dispute reason is that the customer did not authorize the payment, you may provide evidence that the customer agreed to the payment, such as a signed contract or email confirmation. You should provide as much evidence as possible to support your response.

For more information, check out Best practices for submitting evidence to challenge a dispute

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You have a limited amount of time to respond to a dispute. The exact timeframe will be provided for each dispute. You should respond as soon as possible to ensure that the dispute is resolved quickly.

If you do not respond to a dispute, the payment will be reversed and the funds will be returned to the customer. You will also be charged a dispute fee, which is a fee charged by the payment processor for handling the dispute. You should respond to disputes as soon as possible to avoid the dispute fee and ensure that the dispute is resolved fairly.

The length of the dispute resolution process can vary depending on the complexity of the case and the response time of the parties involved. ScanPay will work to resolve disputes as quickly as possible. Generally, the process can take anywhere from 40-90 days.

If the dispute is resolved in favor of the customer, the payment will be reversed and the funds will be returned to the customer. You will also be charged a dispute fee. You should provide evidence to support your case to avoid losing the payment and being charged the dispute fee.

You can take steps to prevent disputes by providing clear and accurate information about your products or services, responding promptly to customer inquiries or complaints, and ensuring that all refunds or returns are processed in a timely manner.

You should also ensure that your payment policies are clear and that customers understand the payment process.

For more information, check out 10 best practices to accept digital payments and prevent a dispute

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Tap to Pay on iPhone lets you accept contactless payments, right on iPhone — without any extra terminals or hardware. Accept payments from contactless credit or debit cards, Apple Pay, Apple Watch, and smartphones with other digital wallets. All you need is to ScanPay app on your iPhone.

Tap to Pay on iPhone requires iPhone XS or later.

Tap to Pay on iPhone requires iOS 15.5 or later.

Update to the latest iOS version for the best experience.

With Tap to Pay on iPhone, you can accept any form of contactless payment, including Apple Pay on iPhone and Apple Watch, other digital wallet and payment services, and contactless debit and credit cards.

When accepting a contactless payment with Tap to Pay on iPhone, the user interface indicates where the customer should hold their card or device on the screen, and when the tap is successful.

When the tap interface is ready, tilt your iPhone toward the customer. Ask the customer to hold their contactless payment method over the tap area until the animation indicates the payment has been completed, and you hear the Tap to Pay on iPhone success sound.

Contactless cards have an EMV® Contactless Indicator on the back or the front of the card.

This means that the customer is using a contactless card that is not supported. For example, an international customer may have a card that isn't widely accepted outside their region.

The performance of contactless cards can vary based on the card design, such as the card material or the location of the antenna. As a result, some cards connect more easily than others.

Try the following to ensure a successful card read:

1. First, ask the customer to hold their contactless payment card directly on the device with the chip on the left side and the longer side of the card lined up with the edge of the tap area for several seconds.
2. If the card still doesn't read, ask the customer to slide the card to center the chip directly over the notch on the device.
3. If the contactless card remains unread without any feedback from the interface, the card might have a damaged antenna or might not work with contactless payments.

No. Tap to Pay on iPhone won't have a noticeable impact on battery life.

Contactless cards have an EMV® Contactless Indicator on the back or the front of the card.

This means that the customer is using a contactless card that is not supported. For example, an international customer may have a card that isn't widely accepted outside their region.

The performance of contactless cards can vary based on the card design, such as the card material or the location of the antenna. As a result, some cards connect more easily than others.

Try the following to ensure a successful card read:

1. First, ask the customer to hold their contactless payment card directly on the device with the chip on the left side and the longer side of the card lined up with the edge of the tap area for several seconds.
2. If the card still doesn't read, ask the customer to slide the card to center the chip directly over the notch on the device.
3. If the contactless card remains unread without any feedback from the interface, the card might have a damaged antenna or might not work with contactless payments.

Tap to Pay lets you accept contactless payments, right on your mobile device — without any extra terminals or hardware. Accept payments from contactless credit or debit cards, Apple Pay, Google Pay, and other digital wallets. All you need is to ScanPay app on your Mobile.

1. Your device should have a functioning NFC
2. Runs Android 9 or above (update to the latest android for the best experience)

Some of the devices supported for Tap to Pay (not an exhaustive list)
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With Tap to Pay, you can accept any form of contactless payment, including Apple Pay, Google Pay, and other digital wallets and contactless debit and credit card.

You can accept all types of contactless cards issued by Visa, Mastercard, Amex or Discovery

1) When accepting a contactless payment with the ScanPay app, the user interface indicates where the customer should hold their card or device on the screen, and when the tap is successful.

2) When the tap interface is ready, Ask the customer to hold their contactless payment method on the back of your device until the screen indicates the tap has been successful, and you hear the Tap to Pay success sound.

3) You need to wait for the ScanPay app to show the successful completion of the transaction. There are few more steps after the Tap

4) In case of the payment please reattempt based on the error messages on the ScanPay app.

All Android devices have NFC reader on the back side.

NFC reader might be at the top or middle or bottom of your device. Please check product specification of your brand to locate the NFC reader.
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Samsung: The link below will guide you to Samsung's homepage where you can find the location of your NFC detection area with the help of pictures: https://www.samsung.com/hk_en/nfc-support/#devicelist

Google Pixel: To find the NFC detection area for your Google Pixel phone you can follow the link below. You will find the location of the NFC antenna shown on sketches: https://support.google.com/pixelphone/answer/7157629

For rest of the brands, please visit to the brand website, select your model and look for NFC location in Specifications or FAQs

There is no extra fee for Tap to Pay transactions, you will pay the standard fee irrespective of the payment method

No. Tap to Pay won't have a noticeable impact on battery life.

The business name that appears in the interface is based on the details provided under the Team Name on ScanPay App.

To change the name please go to the “Manage Team” section in the APP and you can edit the Team Name.

There are no specific limits for ‘Tap to Pay’ transactions

You can accept up to the limit provided by ScanPay for card transactions (which are the same for QR, invoice or Tap to Pay transactions)

In some cases, the card issuing bank may have certain limits on contactless transactions. Customers can call the bank to increase limits or scan the QR and pay on their Mobile.

Please send an email to support@scanpay.tech to keep the account on hold.

No one can access the ScanPay app without having access to your mobile authentication.

You need to download ScanPay mobile app and apply for an account. If you are approved then you will get access to Tap to Pay.

There is no separate application for Tap to Pay.

Go to the Catalog section - in the left-hand navigation bar on the web and in the team settings menu when you click the top left menu button.

Go to Items and select “Create”‍

Then, fill in the required fields -

1. Item Name
2. Category - Adding an item to a category will help you find it more easily when creating an invoice.
3. Unit price
4. Taxes - Choose the taxes to be applied by default on this item.
5. Description - Enter a brief description of the item. You can always modify it on individual invoices.
6. SKU (optional) - Add an identifier to help you connect this item to your own records

Click on Save

Go to the Catalog section - in the left-hand navigation bar on the web and in the team settings menu when you click the top left menu button.

Go to Service Charges page and select “Create”

Fill in the required fields -

1. Name
2. Amount - You choose to add a flat amount ($) or a percent (%). If you choose a percent (%), then it will be applied to your invoice’s sub-total.
3. Taxes - Choose the taxes to be applied by default on this item subtotal

Click on Save

Yes, you can edit or delete items from your ScanPay Catalog at any time.

Simply navigate to the Catalog tab in the Invoicing section of your account and select the item you want to edit or delete.

This makes it easy to keep your catalog up-to-date and accurate.

Yes, you can create categories to organize your ScanPay Catalog.

This makes it easier to find the items you need when adding them to your invoices.

For example, you could create categories for different types of services you offer, or categories for products from different suppliers.

Go to the Catalog section - in the left-hand navigation bar on the web and in the team settings menu when you click the top left menu button.

Go to Taxes and select “Create”

Fill in the required fields -

1) Name

2) Tax rate (in %)

3) Apply Tax to Items - Choose between 2 options -

• All items - This option automatically adds this tax to all current and future items created.
• Select items - This option allows you to select the individual items this tax rate will apply to. You can also add it to one-time items you create while creating an invoice.

4) Apply Tax to Service charges - Choose between 2 options -

1. All service charges - This option automatically adds this tax to all current and future service charges created.
2. Select service charges - This option allows you to select the individual service charges this tax rate will apply to. You can also add it to any one-time service charges you create while creating an invoice.

Click on Save

With the ScanPay Catalog, you can create a list of items (for products and services) that you offer, service charges (like emergency or rush fees), and taxes that you have to collect.

Your team can then quickly add them to your invoices as needed, saving you time and ensuring that your invoices are accurate and consistent.

To add an item when creating or editing an invoice on ScanPay web:

1. On create or edit invoice screen, Click on Add from Catalog
2. Search for or select the item you want to add from the list.
3. You can edit the price, quantity, description, and even the applied taxes.
4. When you are satisfied, click Save.

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To add an item when creating or editing an invoice on ScanPay mobile app:

1. On the generate invoice or the edit invoice screen, click on Add line item button.
2. Search for or select the item you want to add from the list.
3. You can edit the price, quantity, description, and even the applied taxes.
4. When you are satisfied, click Save.

Tip: you can always edit a line item after you’ve added it as well.